Privacy Policy

Privacy Policy

We take your privacy seriously

We are committed to protecting your privacy whenever you visit and use our web site. All the pages displaying the padlock symbol are protected by today's top standard of 128bit encryption for your safety and privacy!

What information do you hold about me?

If you have signed up for our newsletter or sent us an e-mail query, you have given us your email address and possibly your name as well. If you have placed an order with us or created an account with us, you will have given us your name and address details, and perhaps your credit card information, we do not store Credit Card numbers!

How is this information used?

If you send us an e-mail query, your details are not used for any other purpose other than answering your query.

If you enter a competition, you are given the option of receiving our newsletter as well, if you choose not to receive this - then you won't!

Obviously, if you win a competition, we will contact you using the information you have given!

We send out regular (2 per month maximum) newsletters and occasional additional company information emails. If you do not want to receive these e-mails, simply email with the word Unsubscribe to web@oaklandgroup.com.

If you have placed an order with us, in addition to a confirmation e-mail , we shall send you an email informing you of the status of your order - or if the status has changed - for example, we shall tell you when your order has been dispatched along with a tracking number so you may track your order at any time.

If you open an Account with us and enter products into your cart, but later do not purchase these items, The Oakland Group randomly selects a number of those Unsold Carts and will at times ask for your feedback as to what prevented you from purchasing from us.

This is purely for research purposes only and allows us to tailor our service and web site to your needs. We rely on customer feedback to increase our efforts to be the best online store. We hope you will help us in completing this.

Use of Cookies

Cookies are small amounts of data sent to your web browser by a web server. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.

We may also be able to use a cookie to tell when you last visited and who you are if you are visiting from the same computer and have an account with us - (it is the use of cookies that allows our web site to greet you by name when you visit).

If you are using Microsoft Internet Explorer Version 6.0 or above, you can disable cookies by clicking Tools > Internet Options > Privacy and then changing the level to block all cookies - doing so however, may prevent you from keeping items in your shopping cart and completing your order.

We do not allow any advertiser or third party to place pop-ups, pop-under's or anything else that will enable them to use cookies on your computer.

Your Credit Card Information

For your increased security (and our peace of mind!) The Oakland Group does not store customer's credit card information - this is collected using our Credit Card Facility. For further information about this, please email web@oaklandgroup.com.

Use of your Information

We do not exchange, sell or otherwise give away any of your personal information to any other companies or individual - ever!

Who Else Will See Your Information?

For the sole purpose of completing your order, we have to pass some of your information to service suppliers (other companies). These are - Royal Mail, Our Credit Card Processor and our parcel courier services. The information passed to these companies is used only for the purpose of completing your order - e.g. delivering your goods.

What If I Have Questions About My Information?

If you have any further questions with regards to your privacy, when using our web site, please contact us at web@oaklandgroup.com.

Our Details :

Oakland Air Control Ltd, Prescott Drive, Warndon Business Park, Worcester, WR4 9NE.

Telephone 01905 757711

Fax 01905 757722

Email web@oaklandgroup.com

V.A.T No : 589373383

Energy Controls Online

Building Energy Management Systems (or BEMS) are computer-based systems that help to manage, control and monitor building technical services (HVAC, lighting etc.) and the energy consumption of devices used by the building. They provide the information and the tools that building managers need both to understand the energy usage of their buildings and to control and improve their buildings’ energy performance.

 

Contact

  • +44 (0)800 542 2580
  • info@oaklandgroup.com

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