We aim to process all orders placed before 12:00pm Monday-Friday same day, however this is not guaranteed and all orders are subject to stock availability and completion of our security checks. All orders received after 12:00pm will either be processed later that day or will be processed on the Next Working Day.
All delivery times are taken from the day of despatch and not the day you place your order.
Please note: We only Part Ship orders if the out of stock item on any given order is small enough to justify a Part Shipment. A Part Shipment is solely at the Managers discretion. To avoid disappointment, please do not order any out of stock items along with in stock items and expect Partial Shipping.
In these cases we advise you to place as many separate orders as necessary to have in stock items delivered on time.
Please note that to cancel your order, you must cancel it before it reaches the Ready to Ship status. If you cancel after this point you will be liable for a 10% late cancellation fee.
On receipt of your order please check the packaging and contents carefully. If any of your parcels are damaged or missing please specify this on the delivery note when you sign for the goods. Please keep any boxes that the products are supplied in for two weeks following delivery in case you need to return the product.
If you have any problems with your delivery or goods within your order, i.e. faults, damage or defects you must notify us within 7 days of receiving your order. You must notify us in writing either by Support Ticket, Email, Fax or in Written Form.